Request intake
Every form request and every forwarded email becomes a deal with its details filled in. Nobody types a request over from the inbox.
Travel agency automation that takes the repeat work off your team
Requests sort themselves, follow-ups send themselves, and every booking gets its payment plan and checklist the moment it is won. Your team spends its time on travellers.
Automate the busywork, keep the personal touch
A lot of work in a travel agency repeats every day. Copying a form into a spreadsheet, deciding who takes a request, sending the third follow-up, setting up the same deposit and checklist for every booking.
OpenVoy does those steps for you, by rules you set once. The parts travellers notice stay with your team: the conversation, the trip and the advice. AI drafts help with the writing, and a person always checks them before they go out.
What OpenVoy automates
Assignment
Rules hand each request to the right consultant by market, travel style or trip type, the moment it arrives.
Follow-ups
Sequences send your follow-up emails on schedule and stop when the traveller replies, so no one gets chased after they answered.
AI drafts and translations
OpenVoy drafts first replies and translates trips into seven languages. Your consultant reviews every draft before it is sent.
Booking set-up
When a deal is won, the payment plan and checklist start from your templates, with due dates worked out from the departure date.
A weekly to-do list
Each consultant gets a weekly email with what to do next, based on their own requests and bookings.
How it works
- 01
Set your rules once
Who gets which requests, which follow-up sequence each one starts, and your payment and checklist templates.
- 02
Requests run through
New requests are created, assigned and followed up without anyone touching them.
- 03
Your team does the selling
Consultants talk to travellers and build trips, with AI drafts to start from.
- 04
Bookings set themselves up
A won deal gets its payment plan and checklist straight away.
Questions we get asked
What can a travel agency automate?
The repeat steps: turning form and email requests into records, assigning them, sending follow-ups, setting up payment plans and checklists, and reminding people what is due. The advice and the trip design stay with your team.
Will automated emails feel impersonal?
Follow-ups are written by your team as templates and sent from your own address. They stop as soon as the traveller replies, so the conversation turns personal again straight away.
Does the AI send emails on its own?
No. OpenVoy drafts replies and translations, and a consultant checks and sends them.
How long does it take to set up?
Most teams set up their first assignment rules, follow-up sequence and payment template in a day, with our help.
The rest of OpenVoy
Tour booking software Departures with seats, tailor-made bookings and payments in one place. Tour operator software Requests, itineraries, bookings and payments in one system. DMC software Quote from your own supplier library, with your margin on every line. Travel agency CRM Ranked requests, automatic follow-ups and the trip on the same record.