Every source in one list
Website forms, destination pages and forwarded emails all open a deal. Each one keeps its source, so you know which channels bring bookings.
The tour operator CRM that follows every request to a booking
See every request by source and market, give it to the right consultant, and let follow-ups run on their own. When the traveller says yes, the same record becomes the booking.
A CRM for the way tour operators sell
A tour operator sells to many markets at once. Requests arrive from your own site, partner sites and email, each in its own season. A sale can take weeks of questions and new versions of the trip.
OpenVoy keeps all of that on one record per request. Your team sees where it came from, who owns it, what was sent and what happens next. When it is booked, the trip, the travellers and the payment plan are already there.
What a tour operator CRM should do
Built for several markets
Tag each deal with its market and give consultants the markets they cover. Reports split by market without any extra work.
The right consultant, every time
Assignment rules send requests by market, travel style or trip type. Specialists get the trips they sell best.
Follow-ups that know when to stop
Sequences built from your templates send each email on schedule, and stop as soon as the traveller writes back.
The trip lives on the deal
Build the itinerary and price on the same record as the conversation. No copying between a CRM and a separate itinerary tool.
Learn from every season
Conversion, response time and won or lost reasons by market, source and consultant. See which markets to push next year.
How it works
- 01
Requests come in
From your forms and your forwarded sales email, each with its source and market.
- 02
The right person picks it up
Assignment rules hand the request to the consultant who covers that market or trip type.
- 03
Propose and follow up
Reply from a template, build the trip, and let the sequence follow up until the traveller answers.
- 04
Book and report
Mark it won and the booking starts. Lost deals keep their reason for the season review.
Questions we get asked
What is a tour operator CRM?
A tour operator CRM tracks every traveller and request from the first message to the booking. A CRM made for tour operators also holds the trip itself: dates, travellers, itinerary, price and payment plan.
How is this different from your travel agency CRM page?
It is the same CRM inside OpenVoy. This page shows how tour operators use it, with several markets, sources and seasons at once.
Can I see which sources bring bookings?
Yes. Every deal keeps its source, and the reports show requests, conversion and revenue per source and per market.
Can I sell group tours with fixed departures?
Yes. You can set up tours with departure dates, a capacity and a price per person, and book travellers onto them.
The rest of OpenVoy
Travel agency automation Intake, follow-ups and booking set-up that run on their own. Tour booking software Departures with seats, tailor-made bookings and payments in one place. Tour operator software Requests, itineraries, bookings and payments in one system. DMC software Quote from your own supplier library, with your margin on every line.